Cheesecake Factory, IBM Team Up To Crack The Code Of Customer Bliss : NPR »

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The restaurant chain hopes a new system for analyzing big data sets will help it spot patterns of complaints across its more than 170 outlets in a matter of hours, not weeks. The goal: to spot problems small and big (soggy pickles? foodborne illness?) before they balloon. Source Main page (current trends)

More about: Cheesecake Factory, Crack The Code Of Customer, IBM Team, The restaurant chain

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